Frequently Asked Questions
Frequently Asked Questions
How Do I Install My Plugins?
PATCH BAY installs, updates, and activates your plugins for you. Free for macOS 12+ and Windows 10+. Sign in once and it lists everything you own, tells you when there's an update, and moves your licenses between computers.
Get PATCH BAY
Or install by hand
- Unzip your download. On a Mac, unzip the .plugin inside it too.
- Copy the plugin (.aex on Windows, .plugin on Mac) into a MEGAKRUNCH folder inside MediaCore. Create the folder if it isn't there.
WindowsC:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\MEGAKRUNCHMac/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/MEGAKRUNCH - Restart After Effects or Premiere Pro. The effect is under Effect > MEGAKRUNCH.
- Apply it and enter your license key when it asks. Your keys are on your account page.
Stuck? Every download has an instructions file, or email contact@megakrunch.com.
Where Can I Find My Downloads & Licenses?
Your license keys and file downloads are available on your MEGAKRUNCH account page. Just log in or create a free account at megakrunch.com/account using the same email address you used to place your order. Your products, including license keys, will appear automatically.
NOTE: Not all products require licenses to use. If you purchased prior to March 2021, a license may not have been generated for your order. You can request a free license using the license request form here.
My Old Download Link Doesn't Work
Updated Download System
We recently upgraded how products are delivered. If you're clicking a download link from an older order confirmation email and it's no longer working, don't worry, your purchases are safe!
To access your products, visit megakrunch.com/account and log in (or create a free account) using the same email address you used when you placed your order. All of your past purchases will appear automatically, including file downloads and license keys.
If you're still having trouble, reach out to us here and we'll get you sorted out right away.
I Can't Find The MediaCore Folder On My Computer
If you're on macOS, make sure that you're looking at the Adobe folder in your Library folder and not your users folder. You can double-check where you're at by clicking on your hard drive and navigating from there.
Still can't find it? Shoot us a message here, and we'll do what we can to help!
If I Purchase The Master Bundle, Do I Get Access To All Future Product Releases As Well?
If you purchase the Master Bundle, you get access to all the products released up to that date.
What Software Are These Products Compatible With?
Great question! Unfortunately, there isn't a single answer. To check product compatibility, look for the system requirements info on each product page.
What Are Your Terms of Use?
To read our full terms of use, click here.
What Is Your Return Policy?
If you're not happy with a purchase within the first 30 days, just let us know and we'll be happy to issue you a refund.
Can't find what you're looking for? We're happy to help.
Contact Us