Frequently Asked Questions
FAQ
Frequently Asked Questions
How Do I Install My Plugins?
How To Install Your Plugins
Our products include PDF instructions with step-by-step install instructions, but some of us prefer to learn by video!
Here are some quick demonstrations that show you how to install Pixel_Encoder and CRT Converter on Windows/macOS.
Where Can I Find My Downloads & Licenses?
Your license keys and file downloads are available on your MEGAKRUNCH account page. Just log in or create a free account at megakrunch.com/account using the same email address you used to place your order. Your products — including license keys — will appear automatically.
NOTE: Not all products require licenses to use. If you purchased prior to March 2021, a license may not have been generated for your order. You can request a free license using the license request form here.
My Old Download Link Doesn't Work
Updated Download System
We recently upgraded how products are delivered. If you're clicking a download link from an older order confirmation email and it's no longer working, don't worry — your purchases are safe!
To access your products, visit megakrunch.com/account and log in (or create a free account) using the same email address you used when you placed your order. All of your past purchases will appear automatically, including file downloads and license keys.
If you're still having trouble, reach out to us at contact@megakrunch.com and we'll get you sorted out right away.
I Can't Find The MediaCore Folder On My Computer
If you're on macOS, make sure that you're looking at the Adobe folder in your Library folder and not your users folder. You can double-check where you're at by clicking on your hard drive and navigating from there.
Still can't find it? Shoot us a message here, and we'll do what we can to help!
If I Purchase The Master Bundle, Do I Get Access To All Future Product Releases As Well?
If you purchase the Master Bundle, you get access to all the products released up to that date.
What Software Are These Products Compatible With?
Great question! Unfortunately, there isn't a single answer. To check product compatibility, look for the system requirements info on each product page.
What Are Your Terms of Use?
To read our full terms of use, click here.
What Is Your Return Policy?
Due to the nature of digital downloads being irrevocable, all sales are final.
Can't find what you're looking for? We're happy to help.
Contact Us